Returns & Exchanges

We want you to love your skin, which is why we offer a 60-day Money Back Guarantee on all Proactiv® products, even if the bottles are empty. If you are not completely satisfied, simply return the containers within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.

1

Initiate Your Return

Contact our Customer Care team via phone or through your online account portal to request a Return Merchandise Authorization (RMA) number.

2

Package Your Items

Place your used or unused Proactiv® bottles securely in the original packaging or a sturdy box, ensuring the RMA number is clearly written on the outside.

3

Ship to our Warehouse

Affix the provided return label or address the package to our returns department and drop it off at any authorized mail carrier location.

4

Receive Your Refund

Once your return is received and processed at our facility, a refund will be issued to your original form of payment within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing