Frequently Asked Questions

Everything you need to know about your journey to clear skin.

How long does it take to see results with Proactiv?

While some users see improvements in just a few weeks, it typically takes 6 to 8 weeks of consistent daily use to see significant results as your skin adjusts to the treatment.

Can I return my products if I am not satisfied?

Yes, we offer a 60-day Money Back Guarantee. If you are not completely satisfied, you can return the containers within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.

How can I manage or cancel my subscription?

You can easily manage your subscription, change your shipping frequency, or cancel your membership by logging into your account portal or contacting our customer service team.

Does Proactiv work on all skin types?

Proactiv offers various formulations designed for different skin needs, including sensitive skin and adult acne. We recommend starting with a patch test if you have highly reactive skin.

What are your shipping options and delivery times?

Standard shipping typically takes 3 to 7 business days within the US. We also offer expedited shipping options at checkout for faster delivery.

Is Proactiv safe to use with other skincare products?

While Proactiv is a comprehensive system, you can use it with oil-free sunscreens and non-comedogenic makeup. However, avoid using other medicated acne treatments simultaneously unless directed by a doctor.